Customer Service
Need a hand? We are a small team in Key West and we read every message ourselves. Here is how to reach us and where to find answers fast.
Contact us
Email help@jojoaquatics.com for anything: orders, stocking advice, shipping, or a problem with an arrival. We answer most messages within one business day. For the fastest help with a live arrival issue, see the claim steps below before you write.
Common questions
- Shipping days, cutoffs, and heat packs: see Shipping Information.
- How we pack and how to acclimate: see Shipping & Acclimation.
- Something arrived unwell: file a Live Arrival claim within two hours of delivery.
- Returns and refunds: see our Returns & Refunds policy.
- Species care: browse the care guides.
Policies
Mailing
JoJo Aquatics, Key West, Florida 33040. Email is the fastest way to reach us; we do not staff a phone line.
